Frequently Asked Questions

• How can I join Balance Rewards?
  You can join at any Duane Reade or Walgreens store at the checkout counter, pharmacy, and photo kiosk. You can also join on www.DuaneReade.com/Balance.
• How do I convert my Duane Reade FlexRewards membership to a Balance Rewards membership?
  You can visit any Duane Reade store and any sales associate can help you. You can also call (855) 225-0400 to speak with a customer service representative.
• How long does it take to convert to the new Balance Rewards program?
  The conversion will take place at the checkout counter during your purchase. Some additional information may be needed to keep your membership up to date and active, but the process will take just a few minutes of your time.
• Can I use my new Balance Rewards membership right away?
  Yes, your card is immediately active for use so you can get great savings and earn points right away.
• How soon can I redeem my points that were transferred over?
  You can redeem your points as soon as your balance reaches 5,000 points.
• If I don’t have my FlexRewards card with me, can I still join the new program?
  If there is enough information on your old membership in the database, you can convert your FlexRewards membership to the Balance Rewards program without a physical card.
• What if my previous FlexRewards points cannot be located?
  If your previous FlexRewards membership cannot be located, join Balance Rewards and contact customer service at (855) 225-0400 to transfer the points to your new Balance Rewards membership.
• If I was previously a member of a FlexRewards Club like Baby or Photo, will I still be a member of those clubs in Balance Rewards?
  These clubs are not part of the Balance Rewards program. However, any points that you have earned with your FlexRewards membership will be transferred over to your Balance Rewards membership.
• If I never joined the FlexRewards program, can I join the Balance Rewards program?
  Yes, you can join the Balance Rewards program at any Duane Reade or Walgreens store during the checkout process. You can also sign up on www.DuaneReade.com/Balance.
• Is this program active in Duane Reade and Walgreens stores?
  Yes, this program is active at both Duane Reade and Walgreens. You can earn and redeem points at over 8,000 stores nationwide. You can also receive great savings and points on Walgreens.com.
• If I shop at both Duane Reade and Walgreens, do all my points accumulate in one account?
  Yes, all your points will accumulate in your Balance Rewards account.
• I see an offer for over–the–counter items in the store. What items are included in that offer?
  In NY, NJ, and AR, you will earn 10 points for each $1 that is spent on over–the–counter. We classify the following items as over–the–counter products in Duane Reade and Walgreens stores: Cough and cold, vitamins, allergy, foot care, feminine hygiene, diet aids, nutritional supplements, first aid, smoking cessation, pain, sleep aids, and eye and ear products.