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Pharmacy Customer Bill Of Rights For Language Services

  • The right to information necessary to ensure the safe and effective use of prescription medication(s).
  • The right to counseling in the language you speak.
  • The right to interpreter services so that communications with, and counseling from, a pharmacist can take place.
  • The right to vital documents, such as the directions for use of a prescription drug and privacy rights, either translated in writing into your language or explained to you by an interpreter.
  • The right to file a complaint with the pharmacy if you do not receive assistance, or if any staff member violates these rights.
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